General Terms and Conditions

This document governs the contractual relationship between GLOBAL FANNY FOOD, S.L. (hereinafter "the Seller" or "VABOWL") and the user who places an order or reservation through the website vabowl.com.

By accepting these terms, the user:

• Has read, understands and accepts this document.
• Is of legal age and has the legal capacity to enter into contracts.
• Assumes all obligations set out herein.

These terms are valid indefinitely and apply to all contracts made through vabowl.com. The Seller reserves the right to modify them unilaterally, without affecting orders already placed and confirmed.

1. Identity of the Parties

Seller:

Registered name	GLOBAL FANNY FOOD, S.L.
Trade name	VABOWL
Tax ID (CIF)	B67247361
Address	Carrer de la Diputació, 139 – Local, 08011 Barcelona
Phone	+34 936 84 41 15
Email	info@vabowl.com

User: natural or legal person who places an order or reservation through the website, under their full responsibility and truthfulness of the data provided.

2. Subject Matter

The purpose of this contract is to regulate the purchase or reservation relationship established between the Seller and the User, involving the delivery or reservation of a product or service in exchange for the specific price published on the website.

3. Contracting Process

In accordance with Art. 27 of the LSSI-CE (Law 34/2002), the contracting process will follow these steps:

1. Selection of the product or service and the desired quantity.
2. Indication of the delivery location, date and timeframe, or reservation details.
3. Review and confirmation of the order details (product, quantity, location and price).
4. Validation of the order by the user.
5. Access to the payment gateway and completion of payment.
6. Order confirmation on the website with a reference number.
7. The user will receive a definitive confirmation email. Non-receipt of this email indicates that the order has not been completed correctly.

4. Prices

Prices shown include applicable VAT and are expressed in euros (€). The minimum order amount for home delivery is €20. Delivery costs, where applicable, will be shown before the order is finalised.

Prices may vary in real time and will be those published on the website at the time of purchase.

5. Payment

Accepted payment methods are:

• PayPal – with a 4% surcharge on the order amount.
• Other payment methods indicated during the checkout process.

Every payment will generate a receipt or invoice in the name of the registered user, sent to the email address provided.

6. Order Delivery

Delivery will be made to the address and at the time indicated by the user. The Seller will not be liable for non-delivery when:

• The data provided by the user is false, inaccurate or incomplete.
• The recipient is absent and it is not possible to leave the order.
• The impossibility of delivery is due to causes beyond the delivery service's control.

7. Right of Withdrawal and Returns

Since VABOWL products are perishable foods prepared to order, the right of withdrawal is excluded pursuant to Art. 103(d) of Royal Legislative Decree 1/2007 (TRLGDCU).

However, the user may request a refund or replacement in the event of:

• Manufacturing defects or product quality issues.
• Damage occurring during transport.
• Non-performance by the Seller.

For any complaint, the user should contact Customer Service at +34 936 84 41 15 or info@vabowl.com, stating the order number.

8. Data Protection

In compliance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD), the user's personal data will be processed by GLOBAL FANNY FOOD, S.L. for the management of their order or reservation. For more information, please see our Privacy Policy.

9. Applicable Law and Jurisdiction

These terms are governed by Spanish law. For any dispute, the parties submit to the Courts and Tribunals of Barcelona, expressly waiving any other jurisdiction, including if the user is domiciled outside Spain.

The European Commission also makes available to European consumers an Online Dispute Resolution Platform, accessible at ec.europa.eu/consumers/odr/.